Shipping & returns

Returns & Exchanges

All returns must be accompanied by a Return Authorization (RA). To request an RA, please email retail@bostonballet.org or call 617.456.6246.

All returns must be made within 30 days of receipt.

Returns that are worn, washed, altered or show wear will not be accepted.

Personalized or customized items are final sale and cannot be returned or exchanged.

Boston Ballet cannot refund shipping and handling costs for any returns.

Returns and exchanges are accepted at all Boston Ballet Shop locations.

Shipping and Handling

US Domestic Shipping Rates:
15oz and under: $7
15oz and above: $10

Canada Shipping Rates:
$17 flat rate

International Shipping Rates:
$22 flat rate

Due to size and customs restrictions, some items are not available for shipment outside the US.

Tracking Your Order

You will receive an email order confirmation once your order has been received. In addition, a shipping confirmation email will be sent once your order has been shipped. This shipping confirmation email will include the tracking number for your package.

In-Store Pickup

In-store pickup is currently available for the Boston Studio location only. Please select in-store pickup during checkout and you will receive an email notification when your order is ready for pickup. Most orders will be ready for pickup within 2 business days.